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COVID-19 – Guidance for Customers

Here we outline the latest guidance for customers and those having engineers in their house to undertake gas, plumbing and heating requirements.

Having an engineer in your home

Government guidelines still apply:

  • Keeping a minimum of 2m apart from other people (who are not from your household),
  • Washing hands frequently,
  • Wiping down all surfaces,
  • Engineers will have protective, preventative clothing.

We would also advise if you find yourself needing an engineer, to keep yourself well ventilated the area as clear as possible. This will make it easier for the engineer to access the area that requires work easily.

Self Isolation

Please let us know at the time of booking or before you appointment if you or anyone else in your household are experiencing symptoms or are isolating.

Our priority is to keep our staff, families and customers safe and will need to assess every situation individually to ensure our safety standards are met at all times.

Vulnerable Customer

With the country currently being advised to stay indoors, the likelihood is our boilers and heating systems will be used more than usual and this can unfortunately lead to problems arising.

If any of our vulnerable customers find themselves in a situation we want to get their issues resolved ASAP. We have procedures in place that we can follow for our high-risk or anxious customers to get you back up and running whilst minimising the risk for you.

All of our engineers have been trained how to take extra precautions for our high-risk customers in order to keep everyone safe – if you’d like to know more please contact us today and we would be happy to help!


We are currently able to assist with any emergency call-outs such as boiler breakdowns, leaks, burst pipes, blocked drains etc.

We run completely on an online system, so once the job is complete we will email over an invoice and payment can be made via our online system. Meaning no contact is required.

Landlord Gas Safety Checks

The HSE have stated that: “Landlords have a legal duty to repair and maintain gas pipework, flues and appliances in a safe condition, to ensure an annual gas safety check on each appliance and flue, and to keep a record of each safety check.

“If you anticipate difficulties in gaining access as the COVID-19 situation progresses, you have the flexibility to carry out annual gas safety checks two months before the deadline date. Landlords can have the annual gas safety checks at their properties carried out any time from 10 to 12 calendar months after the previous check and still retain the original deadline date as if the check had been carried out exactly 12 months after the previous check.

“You are encouraged to arrange your annual gas safety checks as early as possible, as a contingency against tenants being in self-isolation for a period of 14 days (in line with current guidelines), or gas engineers being unavailable due to illness. The two-month period to carry out annual gas safety checks should provide adequate resilience in most situations.

“In the event you are unable to gain access to the property, e.g. persistent refusal of access due to vulnerable tenants self-isolating, you will be expected to be able to demonstrate that you took reasonable steps to comply with the law, and that you are seeking to arrange the safety check as soon as all parties are able. This will need to include records of communication with the tenant, and details of your engineers attempts to gain access.”

Contact Us

If you find yourself in a situation where you require our services please contact us on 01772 347327 or email

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